Drop us a line.
Someone real reads every message. We typically respond within 24-48 hours. If something's off with your order, we'll fix it. If you just want to say hi, we're into that too.
Quick Questions (We've Got You)
Shipping
We do! U.S. orders over $79 ship free. No extra code needed.
Orders under $79 ship for a flat of $5.95.
Every piece is made to order. No warehouse stock. No mass production.
Production: 1-5 business days
Shipping: 2-5 business days
Total: 3-10 business days from order to door
You'll get a tracking link by email once it ships.
You will receive one via email so you can follow your products adventure to your doorstep.
Totally normal. Tracking links can take 24–48 hours to activate after your order ships. If it's still quiet after that window, hit us up we'll get on it personally.
Returns
30 days. If something's not right, reach out and we'll fix it. Exchange, replacement, or refund. No back-and-forth.
Just email support@lapalm-shop.com with your order number and what went wrong. We'll take it from there.
Products
We recommend checking our size charts on the respective product page. If you're between sizes, we recommend sizing up. Its usually comfier.
More questions?
Scroll all the way down to go to our FAQ section.