Got a question? Start here.
We put together the ones we hear most. If yours isn't below, reach out at support@lapalm-shop.com. Real person, real answer, typically within 24-48 hours.
Orders & Shipping
US only for now. International shipping is coming. Sign up for the newsletter to be the first to know when it goes live.
Every piece is made to order. No warehouse stock. No mass production.
Production: 1-5 business days
Shipping: 2-5 business days
Total: 3-10 business days from order to door
You'll get a tracking link by email once it ships.
All the usuals - Visa, Mastercard, American Express, Maestro, UnionPay, Apple Pay, Google Pay, and Shop Pay. If you've got it in your wallet, digital or otherwise, we've probably got you covered.
Totally normal. Tracking links can take 24–48 hours to activate after your order ships. If it's still quiet after that window, hit us up we'll get on it personally.
Products
Every piece is designed by LaPalm and printed by our production partner in the USA. 100% heavyweight cotton, garment-dyed, water-based print. What you see on the product page is what arrives at your door.
Our apparel is unisex and runs true to US/EU sizing. For a regular fit, go with your usual size. For a more relaxed look, size up once. Check the size guide on any product page for exact measurements.
100% ring-spun heavyweight cotton. No synthetic blends.
- Garment-dyed for a lived-in finish from day one
- Water-based print that breathes with the fabric
- Reinforced stitching built to stay
Care: Cold wash, inside out, tumble dry low or hang dry. Colors will shift over time. That's the garment-dye doing its thing.
Every piece is printed and shipped from the USA. Designed by our team, produced by our US-based production partner, and shipped directly to you.
Cold wash, inside out, tumble dry low or hang dry. The colors will shift over time. That's the garment-dye doing its thing. It's supposed to.
Returns & Exchanges
30 days. If something's not right, reach out and we'll fix it. Exchange, replacement, or refund. No back-and-forth.
Just email support@lapalm-shop.com with your order number and what went wrong. We'll take it from there.
Reach out within 30 days and we'll swap the size or color. Piece must be unworn. Email support@lapalm-shop.com with your order number and what you need changed.
Sizing tip: If you're between sizes or carry width in the shoulders or chest, size up. The cotton relaxes with wear.
Environment & Impact
Every piece is made to order. Nothing is produced until you buy it, which means no overstock and no waste. 100% cotton, no synthetic blends. Water-based printing. Printed and shipped from the USA.
We don't carry warehouse inventory. We make what's ordered and ship it directly to you.
DTG (Direct-to-Garment) printing with water-based inks. No plastic coating, no harsh chemicals. The ink bonds directly into the cotton fiber, so the print is soft to the touch and holds its detail through years of washing.
No overstock. No waste. Every piece is made when you order it, which means nothing sits in a warehouse and nothing gets thrown away because a trend changed. It also means we can offer more designs without the risk of mass production. You get a piece made for you, shipped directly from our production partner in the USA.